Help & contact
We're here to help.
For questions about orders, sizing, or returns — we aim to respond within 24–48 hours.
Frequently asked questions
Where do you ship?
We currently ship within the United Kingdom.
How long does delivery take?
Orders are typically delivered within 2–4 working days.
Is shipping included?
Yes, shipping is included with every order.
What is your return policy?
You can return your order within 30 days of receiving it. Returns are free of charge. Items must be unworn, unused (beyond reasonable inspection), and returned with original tags and packaging intact. For full details, please see our Shipping & returns.
How do I start a return?
Please contact our support team at support@alleras.co with your order number and we’ll guide you through the return process.
How should I care for my cashmere?
We recommend hand washing cold or dry cleaning, laying flat to dry, and folding to store. For more detailed guidance, see our Cashmere Care Guide.
Is your sizing true to size?
Yes, our pieces are designed for a classic, comfortable fit. Please refer to the size guide on each product page.
What does Early Access mean?
Early Access subscribers receive first notice and early access to new product releases before they are available publicly.
